Privacy Policy

TraderHideOut ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect, how we use it, how we protect it, and the choices available to you when you visit our website, join our community, or purchase our digital products. 1. Information We Collect We collect minimal personal data, and only when you voluntarily provide it: • Order Information: When you make a purchase, we collect your name, email address, billing address, and payment details. Payments are processed securely by our third-party payment processor. • Licensing Information: To activate and manage your product licenses, we collect the email address and platform username you provide (for example, your TradingView username or the email registered to your NinjaTrader account). • Contact Information: If you contact us by email or through our contact form, we collect your name and email address. • Community Information: If you join our Discord server, we may collect your Discord username, user ID, and server activity data as part of operating that community. • Usage Data: We may collect non-identifying information such as browser type, IP address, and pages visited via cookies, to improve our website. 2. How We Use Your Information We use your data only for the following purposes: • To process your order and deliver your digital products. • To issue, attach, and manage product licenses. • To send order confirmations, receipts, and essential service updates. • To respond to customer support and technical inquiries. • To operate and moderate our community spaces. • To send marketing emails, but only where you have opted in. You may unsubscribe at any time. We do not sell, rent, or trade your personal information. 3. Cookies We use minimal cookies to support site functionality and analyze traffic (for example, Google Analytics). You can disable cookies in your browser settings, though some site features may not function as intended. 4. Third-Party Services We rely on trusted third-party providers to operate our business, including: • Payment processors (such as PayPal or Stripe), which handle your payment data securely. We do not store your card details. • Platform partners (such as NinjaTrader and TradingView), where we share the account identifier or email address required to activate and validate your product license. • Email services, used for order delivery and transactional messages. We share your email address only to fulfill your purchase. • Analytics providers (such as Google Analytics), used to understand site traffic. • Community platforms (such as Discord), used to operate our member server. These providers maintain their own privacy policies and are obligated to protect your data. 5. Data Security We apply reasonable technical and organizational safeguards to protect your data against unauthorized access, loss, or alteration. However, no method of internet transmission is completely secure. 6. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. 7. Contact Us If you have questions about this Privacy Policy, please contact us: Email: [email protected]